Returns & Exchanges
At Pregomesh, we take pride in the craftsmanship of our jewelry and want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may return or exchange eligible items within 14 days of receipt.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for your return or exchange.
Prepare the Package
Ensure the jewelry is in its original, unworn condition and placed securely inside the original Pregomesh branded packaging to prevent damage during transit.
Ship the Item
Send your package using a trackable shipping service to the return address provided by our team during the initiation process.
Quality Inspection & Refund
Once our artisans verify the item's condition, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing